What to expect at the Youth Trust
The Isle of Wight Youth Trust offers young people the opportunity to talk in complete confidence about any issues or problems. This means that what is said between the young person and the counsellor will not be discussed with other people (including parents, teachers, friends or anyone) unless the client, i.e. the young person or child, wants others to know. The only exception to this is IF the young person or counsellor is concerned that a young person or child may be at risk of harm or if the young person has been sent to the Youth Trust by their GP (the GP will then receive a report after the counselling process).
Counsellors do not advise, but help young people understand their problems through encouraging them to share their thoughts and feelings and guide young people to understand. In short, the Youth Trust counsellors explore ways of finding a positive way forward, treating them with care, consideration and respect.
Frequently Asked Questions
What happens at a counselling session?
At your first session a counsellor will talk with you for about 50 minutes. They will give you the opportunity to talk about anything you want to and your counsellor will help you explore some of the issues or problems you may be experiencing, as well as looking at ways to addressing these issues.
How can counselling help me?
Counselling helps you take time out from your situation and see it from a fresh perspective. Working with a counsellor gives you the chance to think about what you can do to change your situation, or perspective, for the better. It can also give you a chance to explore complex or difficult issues in a safe and confidential environment.
Can I receive counselling over the Phone?
No, the Youth Trust does not offer counselling over the phone as it believes that face-to-face counselling works best.
Do Youth Trust counsellors have special training?
Yes, all Youth Trust counsellors have been trained in counselling and are experienced in working with young people. Counsellors who work with younger children also have further qualifications in an appropriate working area.
Are the services confidential?
The Youth Trust will not give any information about its clients to anyone, except if a young person or child is at risk of harm or if the young person or child's GP has referred them onto the Trust (then a report will be sent to the GP after the sessions are completed).
Is the Youth Trust part of the IOW Council or the National Health Service?
The Youth Trust is an independent, charitable organisation and not part of the IOW Council or the National Health Service. Both of these organisations provide funding to fund some of the activity that the Trust undertakes, but the Youth Trust is proud to be independent.
Can I bring a friend or parent or someone else with me?
If you are aged 13-25 years, you will see the counsellor on your own so that you can work with your counsellor and all the attention is on you. If you want to bring someone else with you to the Youth Trust, they are more than welcome to wait in the waiting room for you whilst you see your counsellor.
Our service for younger clients aged under 13 years does allow for parents or carers or others to be involved in the counselling process. Please contact us for more details.
Do I have to pay for Youth Trust services?
All Youth Trust services are completely free.
Is the Youth Trust the right place to come for my problem?
The Youth Trust is all about you and the issues you are facing and helping you make changes for the better in either your situation or your thinking. If you want to talk about issues affecting you, either in the past, the present or the future and how these are affecting you, the Youth Trust is here to help.
How do I access the service I want?
If you want to access the Youth Trust Counselling Service please contact us directly via the Contact page.
What happens if I want to provide feedback on the Youth Trust services or make a complaint?
The Youth Trust always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint, please contact our administration office who will be pleased to help.